On Baxi boilers, fault code E384 means: False flame detected. Do not keep resetting or using the boiler. Switch it off and call a qualified gas engineer. If you smell gas, leave the building and call the gas emergency number.
Can I keep using the boiler?
Do not keep resetting or using the boiler. Switch it off and call a qualified gas engineer. If you smell gas, leave the building and call the gas emergency number.
Common causes
- Faulty or dirty ignition / flame sensing electrode
- Faulty gas valve
- Faulty control or motor board
How to fix it
- Have a qualified gas engineer inspect the boiler; never open gas or flue parts yourself
- If you smell gas: don't use switches, open windows, close the gas valve and call the gas emergency line
Frequently asked questions
What does Baxi error E384 mean?
On Baxi boilers, fault code E384 means: False flame detected.
How do I fix Baxi error E384?
Start with these steps: Have a qualified gas engineer inspect the boiler; never open gas or flue parts yourself; If you smell gas: don't use switches, open windows, close the gas valve and call the gas emergency line.
Is it safe to use the boiler with fault E384?
Severity: High. Do not keep resetting or using the boiler. Switch it off and call a qualified gas engineer. If you smell gas, leave the building and call the gas emergency number.